All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Lian Hwa Customer Service through any of the methods provided on our Contact Us page.
Buyer is responsible for return shipping costs unless otherwise noted.
All products that are new with the retail packaging never opened can be returned to Lian Hwa within 30 days regardless of the individual return policy.
Products that are received by Lian Hwa in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from Lian Hwa.
- Any product that does not exhibit the described reason for the return
- Any product that exhibits physical damage. If you received your product damaged, please contact us for guidelines and instructions on how to resolve this issue. This would not be considered a return.